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The IWSD is a not for profit, non-governmental development co-operation organization registered in Zimbabwe and Southern Africa as a Social Welfare Organisation supporting the achievement of sustainable development and management of water resources, water supply, sanitation, and hygiene in the Southern Africa Region.IWSD supports government entities, development agencies, water utilities, water users and related institutions through activities that enhance institutional roles and create an enabling environment for effective delivery.

In particular, the IWSD addresses issues hindering access of the poor to services and the sustainability of such services through the provision of technical and advisory support to agencies and development institutions. The IWSD delivers its mandate through 5 pillars of work, namely:

Vocational and Professional Training and Mentorship | Technical Advisory Services required for programmes and projects a. Water and sanitation systems design and evaluations b. Continuous Project Quality Improvement c. Institutional reform and strengthening, d. Water and sanitation policy and legislative reviews e. Environmental impact assessments (EIAs), f. Baselines, mid-term and end of term evaluations | Provision and generation of knowledge, information, and management/implementation instruments | Demonstration and piloting of innovative solutions within the WASH sector and beyond | Research, to support decision-making and policy formulation in the water and sanitation sector.

In addition, the IWSD conducts studies and assessments that contribute to the development of hardware and software management instruments and tools and reviews which enable enhancement of capacity for Government institutions, project implementers and communities. As part of its training and mentorship focus, the IWSD is also registered as a non-governmental technical and vocational training institution. In particular, the IWSD addresses issues related to capacity to ensure universal access to water, sanitation and hygiene as well as mainstreaming of key issues that enhance service delivery.