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Short-Term Professional Courses

Institute for Water and Sanitation Development (IWSD) is committed to empowering professionals in the water and sanitation sector with the knowledge and skills needed to address the evolving challenges of our time. Our diverse range of short professional courses, carefully categorized into four key areas, is designed to enhance your expertise and drive meaningful change in the field:

Enhancing Service Delivery for WASH Service Providers: This category focuses on optimizing the efficiency and effectiveness of water and sanitation service delivery. Courses cover topics such as non-revenue water management, customer care, community engagement, and infrastructure operation and maintenance. By mastering these skills, you'll be equipped to improve service quality, ensure equitable access to water and sanitation, and build stronger relationships with the communities you serve.

Integrated Catchment and Water Resources Management: Recognizing the interconnectedness of water resources and environmental systems, this category delves into holistic approaches to water management. Courses explore topics like integrated water resources management (IWRM), climate change adaptation, water governance, and conflict management. By gaining expertise in these areas, you'll be able to develop sustainable water management strategies that balance the needs of people and the environment.

Water, Sanitation, and Hygiene (WASH) Development Programming: This category focuses on the development and implementation of comprehensive WASH programs. Courses cover topics such as WASH needs assessment, program design, monitoring and evaluation, and behavior change communication. By understanding the intricacies of WASH programming, you'll be able to design and implement effective interventions that improve hygiene practices, reduce waterborne diseases, and promote overall well-being.

Enhancing Project Efficiency and Effectiveness: Recognizing the importance of project management in achieving sustainable outcomes, this category equips professionals with essential project management skills. Courses cover topics such as project planning, budgeting, monitoring and evaluation, and risk management. By mastering these skills, you'll be able to efficiently and effectively manage water and sanitation projects, ensuring that they achieve their intended goals and make a lasting impact.

Across all our short professional courses, we emphasize the integration of cross-cutting themes that are critical to sustainable water and sanitation development. These themes include climate resilience, hygiene promotion, social inclusion, and gender equality. By incorporating these considerations into your work, you'll be able to create more equitable, inclusive, and sustainable solutions that benefit all members of society.

ENHANCING SERVICE DELIVERY FOR WASH SERVICE PROVIDERS

Name of Short Course Course overview Who should attend
National Basic Water and Wastewater Operators Training Well trained and highly motivated treatment plant operators are key to successful water and wastewater service delivery, but more often than not, this group is given little attention in terms of capacity building. Water and Wastewater (W&WW) operators require continuous training in order to protect public health and the environment. IWSD is offering this training to reinforce and advance their technical knowledge, skills, and abilities as well as expand their understanding of emerging technologies and best practices The course is targeting current W&WW treatment plant personnel (plant operators), plumbers and personnel the LA may recommend to undergo training
Supervisory Management in Water and Wastewater Treatment Plants IWSD offers this course with the aim to improve service delivery and relations between the service provider and residents. The course will cover classical supervisory management issues (Planning, Organizing, Leading, and Control) and context specific management problems as well as solutions and various management tools used in the water supply and sanitation sector. Superintendents, Supervisors and senior attendants from water and wastewater treatment plants, water distribution, wastewater conveyance, solid waste management (stationed in Local Authorities, ZINWA, bottling water companies, beverage industries, oil industries etc.)
Operation and Maintenance of Infrastructure: Protecting Water and Sanitation Investments IWSD is offering this training to enhance continuity and reliability of services throughout the expected lifespan of the WASH infrastructure and equipment. Malfunctioning water and sanitation Infrastructure negatively affects public health and as such, the training program proffers appropriate O & M programs and systems which should be in place to safeguard the consumers’ health. All levels of staff within organizations that are mandated to safeguard and maintain WASH infrastructure such as: boreholes and springs (both motorized and non-motorized), urban and industrial distribution networks (water and wastewater treatment plants), Agriculture distribution networks (dams, canals, others reservoirs, pumps), deep wells, waste water infrastructure such as urban and industrial conveyance networks (wastewater treatment plants, ponds and pump stations) and septic tanks among many others.
Faecal Sludge Management in small towns, Small Urban Centres (SUCs)/Growth Access to a toilet does not guarantee safe collection and management of human excreta. IWSD is offering this course to provide safe options for Faecal sludge management for both rural and urban communities. Professionals who are responsible for planning, designing, operating and managing faecal sludge for residents in urban, peri-urban (including new non-sewered settlements), and growth points among others.
Non-Revenue Water Management IWSD offers this course to provide a platform for all water utilities to identify and interrogate the foundations of NRW in order to come up with practical management systems to mitigate against heavy financial and social loses that are currently being experienced. Policy makers, all departmental managers and supervisors, all District Office staff, support staff (billing officers, finance and procurement officers) and technical operational staff.
Information Management in WASH utilities (Data generation, analysis and records keeping) IWSD offers this course to proffer key elements for good practice in the management of data for WASH service providers particularly WASH related data. The course puts emphasis on the need to use the data being generated for effective decision making Superintendents, Supervisors and senior attendants from water and wastewater treatment plants, water distribution, wastewater conveyance, solid waste management (stationed in Local Authorities, ZINWA, bottling water companies, beverage industries, oil industries etc.)
Community Engagement and Customer Care for WASH service providers Community engagement is a powerful vehicle that brings about environmental and behavioural changes that improve the health of the community and its members. It involves partnerships and coalitions that help mobilize resources and influence systems, change relationships among partners and serve as catalysts for changing policies, programs and practices. To be successful, it must encompass strategies and processes that are sensitive to the community-context in which it occurs. IWSD provides engagement methods that enable groups and individuals to craft answers to complex issues facing their community. All stakeholders in the water supply system, Waste water treatment and conveyance, solid waste management, social services, primary, secondary and tertiary level participants including revenue team, middle management/supervisors, community leadership

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